Which supervisory position is classified as a first-line supervisor?

The classification of a sergeant as a first-line supervisor is rooted in the typical hierarchy and responsibilities within correctional facilities. Sergeants usually oversee the day-to-day activities of correctional officers and are the first level of management that directly supervises frontline staff. Their role includes managing the conduct and performance of officers, ensuring security protocols are adhered to, and providing immediate guidance and support to their teams.

This position is crucial as sergeants act as a vital link between the staff and higher management, implementing policies and procedures, training new employees, and addressing any concerns that may arise on the floor. In contrast, positions such as lieutenants, majors, and captains generally involve broader scopes of authority, focusing on larger operational or administrative responsibilities rather than the direct supervision of line staff.